Case Management Options

Case management or service coordination is offered to children and adults with intellectual and developmental disabilities. The service coordinator is responsible for addressing the needs of individuals through the development of a service plan, linkage to needed services and benefits advocacy. In addition, the service coordinator develops and maintains a close relationship with the individuals and their families as well as their schools or employers and other service providers. This service may be funded through Medicaid or private-pay arrangement.

  • Medicaid Service Coordination

    A Medicaid Service Coordinator or MSC meets with you to discuss services available through the New York State Office for People With Developmental Disabilities (OPWDD). A plan is developed to meet your specific service needs and desires which focuses on a broad range of activities. In order to receive this service: 
    • A person must have a documented diagnosis of a developmental disability
    • A person must be enrolled in Medicaid
    • A person must demonstrate a need for ongoing and comprehensive, rather than incidental, service coordination
    • A person, or an individual authorized to give consent on behalf of the person, must choose to receive MSC
    • A person must not permanently live in an intermediate care facility (ICF), developmental center (DC), psychiatric hospital, small residential unit (SRU), nursing facility or hospital, or any other Medicaid-funded setting that provides service coordination
    • A person cannot be enrolled in any other comprehensive Medicaid long-term care service coordination program 
    • Willowbrook Case Management Services also are provided to those living in intermediate care facilities

  • Plan of Care Support Services

    Plan of care support services (PCSS) are available to people of all ages. To obtain PCSS you must:
    • Be considered eligible through OPWDD. Some qualifying disabilities which occur before age 22 are mental retardation, cerebral palsy, autism spectrum disorders, neurological impairments, seizure disorders, and traumatic brain injury
    • Be any age
    • Be available for two contacts per year to review the individualized service plan (ISP) and monitor HCBS services.

Contact Andre Thompson, supervisor
914-761-0600 x138; [email protected].

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